Frequently Asked Questions

Find answers to common questions about ODAAT products, shipping, returns, sizing, and releases.

How can we help?

FAQ

Product

What size should I buy?

Fit varies by product. Please refer to the size and fit information on each product page for detailed measurements and product-specific guidance.

Are ODAAT products restocked?

Most ODAAT releases are produced in limited quantities. Once a piece sells out, it may not return. Occasionally, select products are revisited or re-released.

My size is sold out. How can I be notified of a restock?

Select the color and size you’re interested in, then click “Notify Me of Restock” to join the waitlist. Enter your email and we’ll notify you if that item becomes available again.

Are there any special care instructions for your products?

Please follow the care instructions provided with each product. We generally recommend washing apparel cold and hang drying to help preserve color and shape. Hats and accessories should be cared for according to the instructions on their product page.

Do you offer gift cards?

Yes. ODAAT offers digital gift cards delivered by email and redeemable toward purchases on our website.

Orders, Shipping & Returns

Do you offer free shipping?

Yes. ODAAT offers free standard U.S. shipping on orders over $100. Orders under $100 ship for a flat rate of $5.

Do you offer expedited shipping?

Yes. Expedited shipping options include USPS Priority Mail, UPS 2nd Day Air, and UPS Next Day Air. Available options and rates are shown at checkout.

When will my order ship?

Orders generally ship within 1 business day.

Orders placed after 2:00 PM ET on Friday will ship the following Monday.

Do you ship internationally?

Yes. ODAAT ships to select countries in North America, South America, Europe, Oceania, and Asia. Available destinations, shipping options, and rates are shown at checkout.

International orders may be subject to import duties and taxes. These charges are the responsibility of the recipient and vary by destination.

What’s your return & exchange policy?

Returns are accepted within 14 days of delivery for items that are unworn, unwashed, and returned in their original packaging.

Size Exchanges  
Accepted within 14 days. We offer one complimentary size exchange per order and cover return shipping for the first size exchange.

Standard Returns  
A $10 return shipping fee applies to refunds.

Hats  
All hats are final sale and cannot be returned for a refund.

If a hat is unworn and returned in new condition, we may issue store credit for the purchase price (excluding shipping).

To be eligible, the hat must be returned in the original box provided. Hats returned with a shaped, bent, curved, creased, or otherwise altered brim are not eligible for store credit. Please use the original packaging to help preserve the hat's shape during transit.

Final Sale Items  
Limited releases and discounted items may also be marked final sale.

To start a return or exchange, visit your account.To start a return, click here.

What if I didn’t receive my package?

Once a package is marked “Delivered” by the carrier, we are not responsible for packages that are lost or stolen after delivery, including porch theft.

If your tracking shows “Delivered” but you cannot locate your package, please check with household members, neighbors, and around the delivery location. We also recommend allowing up to 48 hours after the delivery scan, as carriers may occasionally mark packages as delivered before they arrive.

If you still cannot locate your package after 48 hours, contact us. We can help you file a missing package claim with the carrier and provide supporting documentation when available.

Get in touch

Have questions about your order, or a general enquiry?