Frequently Asked Questions

Have a question about something else? Feel free to submit your query through our contact page linked below. We’re here to help!

How can we help?


Shipping, Returns & Exchanges

We use most major carriersYou’ll be asked to select a delivery method during checkout.

When Will My Order Ship?

Our items are made to order and currently ship within 2-3 business days (sometimes sooner).

Can I Track My Order?

When you successfully place an order, you will promptly receive an email confirmation that includes your unique order number. As soon as your order is shipped, we will provide you with the tracking information via email. Please note that it may take a few days for the tracking information to fully update, so we appreciate your patience during this process.

Do You Ship Internationally?

Yes! We currently offer shipping to customers located in North America, South America, Europe, Oceana and Asia.

For international shipments outside of the United States, your order may be subject to import duties and taxes, for which you, the recipient, are responsible. ODAAT Apparel does not have control over these charges and cannot predict their amount, as customs policies vary widely from country to country. We recommend contacting your local customs office for further information.

What's Your Return & Exchange Policy?

Each product is crafted uniquely for you, which means we're unable to accept returns. However, we understand that finding the perfect fit is essential. If you need to exchange your item for a different size, we're more than happy to help. Please send the original item back to us — it should be unwashed and unworn — and we'll promptly arrange for a replacement.

Should any issues arise with your order, don't hesitate to get in touch with us through our contact page below within 10 days of delivery. Our commitment is to ensure your satisfaction, and we're here to address any concerns or problems you might encounter.

Other Questions

What Size Should I Buy?

Our apparel is designed to be unisex and is true to size. However, if you prefer a baggier or cozy fit, we recommend sizing up one. This will give you the desired relaxed feel. Please refer to our size guides for specific measurements to help you make an informed decision.

Do You Embroider In-House?

Yes, absolutely! We take pride in our in-house embroidery and printing services, which are all done right here at our office in the USA. From the intricate embroidery designs to the vibrant and durable prints, every item is carefully crafted by our skilled team. This allows us to maintain full control over the quality and ensure that every product meets our high standards.

Are there any special care instructions for your products?

Yes, we advise you to follow the specific care guide found within each product page for the best maintenance. Some items may include special notes about their care instructions to ensure their longevity and preserve their quality. Always check these details to keep your purchases looking their best.

Get in touch

Have questions about your order, or a general enquiry?